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Het boek ISM 5 Foundation Courseware (ISBN:9789401810807) geschreven door Rolf Smit, Wim Hoving bestel je op bruna.nl! "This courseware serves as the official teaching material of the ISM Foundation version 5. The content of the ISM Foundation training is fully based on the content of the standard ISM method version 5. During this training you will learn, among other things, how to apply IT service management and how to abstract and nuance service issues. In addition, you will learn how to use a process model in the context of control issues and how to gain insight into the application of the assets People, Process and Product. You will also learn how to place the influence of environmental factors in the context of service delivery (for example in an outsourced situation) and how to improve using a methodical approach according to ISM. During the ISM Foundation training various working methods are applied, such as transfer of theory, discussion based on...
