Wardy Poelstra Projectmanagement Once You See It - Zanna van der Aa

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   Wardy Poelstra Projectmanagement Once You See It - Zanna van der Aa

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Based on her PhD and 25 years of experience in CX transformation, Dr. Zanna van der Aa has developed a unique three layered model for human-centric customer experience transformation. It helps leaders ignite transformation, scale it into the syste