Van Haren Publishing It Service Management: Iso/Iec 20000:2018 - Introduction And Implementation Guide - Best - Dolf van der Haven

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   Van Haren Publishing It Service Management: Iso/Iec 20000:2018 - Introduction And Implementation Guide - Best - Dolf van der Haven

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The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and impr