Van Haren Publishing Metric Templates and - eBook Peter Brooks (9087536496)

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   Van Haren Publishing Metrics for service management - Peter Brooks - ebook

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   Metric Templates and - Peter Brooks (ISBN: 9789087536497)

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Het eBook Metric Templates and (9087536496) geschreven door Peter Brooks bestel je op bruna.nl! This title is the sister book to the global best-seller Metrics for Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle.