Service Agreements

1. 

   Bruna.nl
   Service Agreements - A. de Jong, Jan van Bon (ISBN: 9789077212912)

   3 - 5 werkdagen

   • Thuiswinkel Waarborg

   27,20

   Naar winkel
2. 

   Paagman.nl
   Van Haren Publishing Service Agreements - Itsm Library - Jan van Bon

   1 day

   Verzendkosten € 7,99

   27,20

   Naar winkel

Many organizations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels.

This publication outlines the background, operation and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.